Operations Manager

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Manager at Destination El Paso. The position is responsible for the overall management of the Safety and Security Department, Parking, Shipping and Receiving, encompassing administrative functions, efficient daily operations, activities, and maintenance for all ASM Global facilities. Oversees all administrative and management functions necessary to ensure efficient departmental operations by performing the following duties personally and through subordinate personnel.

MAJOR RESPONSIBILITIES

• Oversee all aspects of administrative and management functions necessary to ensure efficient departmental operations.
• Direct supervision and management of department supervisors and staff in the following departments – Parking, Safety and Security, Shipping and Receiving. To include but not limited to: interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and discipline of employees, and addressing complaints and resolving problems.
• Identifies and fills staffing and facility needs for daily and event operations.
• Establish and maintain high departmental standards.
• Develop and administer departmental policies and procedures.
• Train staff in established facility and companywide policies and procedures to include but not limited to, enforcing personnel rules and regulations, standards of conduct and work attendance, safe work practice enforcement, proper use of equipment and technology, required maintenance of all facilities and securing of all facilities.
• Maintain positive public relations and act as liaison for the department presenting a favorable image of the department and the organization as a whole.
• Design programs to increase profitability and efficiency while reducing costs and maintaining high standards of customer service.
• Responsible for keeping CMMS (computerized maintenance management system) ALTUM software up to date, follow up on completion of assigned PMs and work orders to the departments.
• Oversees maintenance, daily operations and yearly inspections on fire detection and suppression systems, passenger, freight elevators and ADA lifts.
• Attends and follow up on Fire Marshalls, Risk Management, or any agency inspections to the facilities.
• Ensure compliance and provide required reporting and billing with land lease agreements, parking agreements, and other agreements applicable to parking operations and developing contract parking agreements.
• Formulates short- and long-range plans for departmental regulations and improvements.
• Maintains the Destination El Paso Crisis Management Policies (Fire, Flood, Natural Disasters, Civil Disturbances, etc.)
• May assist in preparation of budget as related to supervised departments.
• Review of purchase requests for in-house supplies for all facilities
• Perform various clerical tasks to include but not limited to: sort and organize files, good record keeping, daily reconciliation and verification of change fund, prepare daily activity reports on computer, inventory of assigned ticket stock, supplies, and staff leave requests.
• Is responsible for being the liaison with local, state and federal law and code enforcement officials as well as the Office of Emergency Management
• Assist with event planning and efforts and coordinate with clients.
• Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensures that the operations department receives pertinent information for most effective use of the facility and staffing.
• Assures facility readiness and smooth operation of events.
• Works directly with Event Manager and production to guarantee backstage and front of house safety and security during the events.
• Serves as Manager on Duty as required.
• Other duties as assigned.

WORKING CONDITIONS

• This position will require a considerable amount of walking, climbing, stooping and possibly heavy lifting.
• The position requires work in both indoor and outdoor settings.
• This position may be subjected to adverse conditions, including physical contact from hostile people.
• Will be required to work irregular hours, nights, weekends, and holidays as required and as demanded by events and direct supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work with minimal supervision and effectively supervise staff.
• Excellent organization skills
• Strong customer service and investigative skills
• Good written, verbal and interpersonal skills required, ability to interact with all levels of staff including management.
• Basic computer knowledge
• Ability to work irregular hours including night shifts, weekends and holidays.
• Professional presentation, appearance and work ethic
• Supervisory/Management in Security/Loss Prevention experience, related Facility Security Management background preferred.
• Valid driver’s license required.
• 2 or more years of college level work in business management or related field
• 3 years’ experience working in a business-related field.
• Experience in forecasting methods preferred.
• Meet the physical demands of this job, which include being able to get in and around the facilities (requires personal mobility), lifting, carrying, moving and moderate to loud noises
• High level of skill in counting cash accurately and handling large volumes of cash
• Ability to administer and ensure compliance of contractual obligations.
• Able to perform profit/loss analysis.
• Being able to communicate in Spanish is beneficial.
• Must be able to pass a background and credit check. Credit must be in good standing.

NOTE: - The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration.

Applicants that need reasonable accommodation to complete the application process may contact- 915-534-0628.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA, Federal Contractor